How can we assist you?

Use the form below to contact the KATANA Safety support team.

Additional Resources

Knowledge Base

FAQ’s

  • Our in-house support team is here to assist with device and software-related needs. All support requests will be dealt with promptly, but urgent requests, such as those involving active alarms, will be prioritized.

  • Requests involving adding/deleting an account, purchasing a device or any changes that impact monthly billing should be directed to your organization administrator.

How to Replace Key Fob Battery

How to Reconnect Your Device

Support Guides

Video Tutorials

How to Connect a Device Using MagSafe Plate

How to Change Your Safety PIN

How to Change The Volume of Your Audible Alarm

How to Pair a New Device to an Exisiting Account

Why Didn’t The Response Center Contact Me?

How to Conenct a New Device Using the Adhesive Sticker